Yellow Cab was established in 1946. The current owners purchased the company from bankruptcy in 1986. At that time there was only one cab that ran. The current owners were determined to build a business based on honesty and quality service. They have spent the last 23 years doing just that. Some innovations they have brought to the taxi industry in Coos Bay are:
Intake and Random Drug Screening
Full Criminal Background Checks
Annual Safety Checks by on Outside Agency
Uniforms for Drivers
Computerized Dispatch
4 Day Drivers
TSA Background Checks for Drivers.
Yellow Cab pushed for, and got passed a Coos Bay City Ordinance that was meant to regulate the industry to Protect the consumer.
Yellow Cab started the Reserve-A-Ride Program to Guarantee taxi service to clients at a certain time.
Yellow Cab started Ride-Share Program so that our clients could share the fare and save money.
Yellow Cab will give our clients a Courtesy Wake-Up call so that they will not miss an important appointment.
Yellow Cab started the Flat Rate Fare system so that our clients will know what the fare is before getting into the taxi cab.
Yellow Cab has esablished a delivery service that allows any other vendor, place an order, call Yellow Cab for Delivery. Yellow Cab will pay for the order, deilver it to your home for a delivery fee.
Yellow cab created the opportunity for our clients to save money by paying cash.
Yellow Cab was the first to allow clients to use credit cards.
Yellow Cab created the concept of Pre-Paid Accounts so that People do not have to carry cash.
Yellow Cab has gift certificates that are the same as cash.
For 23 Years the current ownership of Yellow Cab has worked every day with only one thing in mind: "TO GIVE THE CUSTOMER WHAT THEY WANT, WHEN THEY WANT IT, AT A PRICE THAT IS FAIR TO ALL CONCERNED."
Tuesday, July 21, 2009
Monday, July 6, 2009
Complaints
We have been getting a lot of comments about how we are dealing with complaints. In the past how we would deal with complaints is that the people in the office would take a complaint, then we would talk to the drivers about the complaint and keep them on file in case another complaint would come in for that driver and deal with them on the severity of the complaint.
It worked, to an extent. It honestly left some people who would slide through the cracks. But this system would also bring the trust that our customers had in us, down. They thought that we weren't even dealing with the complaints. We actually were, but sometimes it seemed ineffective.
Recently we have gotten more complaints then the normal amount we have gotten in the past. And sometimes complaints are hard to deal with. So as the middle of last month, we have changed that. Every time we get a complaint, we are posting them in our office. We are letting all the other drivers know what complaints are out there. It doesn't have to driver's information on who got the complaint, but now they know about it and so does everyone else. Now when we get a complaint about over-charging, driving too fast, or being rude; all the drivers know that our customers are out there watching, making sure that we act like the business people that cab drivers need to be.
Here is a recent example of the one of our complaints that all the drivers will see and read.
"July 2, 2009 at about 9am
Driver #xx recieved a complaint regarding excessive speed in the Bay Way Trailer Park.
Complaint received by Dick.
I shouldn't need to remind you that it's summer time and children are playing outside."
Most of the complaints have comment for all drivers on each complaint like the one above. Now each driver will be reminded of what it takes to be a driver and a respectful citizen of Coos county.
It worked, to an extent. It honestly left some people who would slide through the cracks. But this system would also bring the trust that our customers had in us, down. They thought that we weren't even dealing with the complaints. We actually were, but sometimes it seemed ineffective.
Recently we have gotten more complaints then the normal amount we have gotten in the past. And sometimes complaints are hard to deal with. So as the middle of last month, we have changed that. Every time we get a complaint, we are posting them in our office. We are letting all the other drivers know what complaints are out there. It doesn't have to driver's information on who got the complaint, but now they know about it and so does everyone else. Now when we get a complaint about over-charging, driving too fast, or being rude; all the drivers know that our customers are out there watching, making sure that we act like the business people that cab drivers need to be.
Here is a recent example of the one of our complaints that all the drivers will see and read.
"July 2, 2009 at about 9am
Driver #xx recieved a complaint regarding excessive speed in the Bay Way Trailer Park.
Complaint received by Dick.
I shouldn't need to remind you that it's summer time and children are playing outside."
Most of the complaints have comment for all drivers on each complaint like the one above. Now each driver will be reminded of what it takes to be a driver and a respectful citizen of Coos county.
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